Refund Policy

At Zorlux, we are dedicated to ensuring a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, we offer a simple refund process to make things right. Please review our refund policy below.

Eligibility for Refunds

You can request a refund within 7 days of receiving your order. The product must be in its original condition, unused, unwashed, and with all tags intact. Refunds will not be issued for items that show signs of wear or damage caused after delivery.

How to Request a Refund

To initiate a refund, please contact us at support@zorlux.com with your order details and reason for the refund. Our support team will assist you in processing your request and provide instructions for returning the product to our facility.

Once we receive the returned item at the following address, we will begin the refund process:
Zorlux Returns Department
E-2/10, 3rd floor, Sector 85, Faridabad, Haryana

Refund Process & Timeframe

After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund request. If approved, your refund will be processed, and a credit will be applied to your original payment method. Please allow 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Non-Refundable Items

Certain items are non-refundable, including customized products, undergarments, and items purchased on final sale. Please review the product details carefully before making a purchase.

Shipping Costs

Shipping fees are non-refundable. If you return a product, the original shipping cost will be deducted from your refund unless the return is due to a defective or damaged item.

Late or Missing Refunds

If you haven’t received your refund after the stated processing time, please check your bank account or contact your credit card company as processing times can vary. If you’ve done this and still have not received your refund, please reach out to us at support@zorlux.com for further assistance.

Damaged or Defective Products

If the product you received is defective or damaged, we will gladly issue a refund or replacement at no additional cost. Please contact us within 7 days of receiving your order with details and photos of the defect at support@zorlux.com.

Contact Us

For any further questions or concerns regarding refunds, don’t hesitate to reach out to our support team at support@zorlux.com. We’re here to ensure you have a satisfying shopping experience with Zorlux.